ENOnboard Now
GUEST MESSAGING

Every guest conversation.
In one place.

Bring SMS, WhatsApp and email into one guest conversation, with the full stay context beside it — whether the message comes from the guest, your team, Bright Concierge or an automation.

Onboard Now See messaging in action ↘
Available nowSMS · WhatsApp · Email
BRIGHTOS / MESSAGINGProperty One LIVE
A
Guest ARoom 203 · staying until 27 Aug
Context ready
SMSWhatsAppEmail
GUEST · SMS · 09:42

Could you send my check-in link?

BRIGHT CONCIERGE · AI · 09:42

Of course. Your secure check-in link is on its way.

Link sent ✓
M. LEE · STAFF · 09:45

Guest verification is complete.

GuestAIAutomationStaff
ONE THREAD ACROSS EVERY CHANNEL

The channel changes.
The guest context stays together.

Keep the same guest, reservation and stay details beside the conversation as messages move between channels. Photos, video and file attachments stay part of the thread too.

01SMSAvailable now
02WhatsAppAvailable now
03EmailAvailable now
04VoicePlanned
Guest AOne BrightOS thread
SMSWhatsAppEmail
WHATSAPP · GUEST

Here is a photo of the parking pass.

Attachment · parking.jpg
↗Context preservedRoom 203 · reservation #BR-2041 · same guest
Conversation recordProperty One
GGuest ACould you send my key again?Guest
✦Bright ConciergeDigital key sent. Valid until checkout.AI
↻Arrival automationPre-check-in reminder scheduled.Automation
MLM. LeeLet me know if you need anything else.Staff
ALWAYS KNOW WHO SENT WHAT

Human, AI or automation — always clear.

Every message keeps its source visible, so automation makes communication easier without making the conversation harder to understand.

01Guest02Bright Concierge / AI03Automation04Named staff member
Automation should make communication easier, not make it harder to understand who did what.
OUTBOUND MESSAGING

Message one guest.
Or the guests who need to know.

Send useful, targeted messages around the stay without losing the controls that matter before anything goes out.

01Filtered in-house guests02Scheduled messages03Pause, cancel or edit before sending04Reusable templates05Images in templates06Live guest and stay details07Last-contact channel selection
New messageDraft · In-house guests
RECIPIENTSIn-house guests · 24Filtered by: arrival today
MESSAGE

Welcome to Property One. Need anything during your stay?

Guest nameRoomDigital key
SMS + WhatsAppSend at 14:00
MESSAGING CONNECTED TO HOTEL ACTION

A conversation should not stop at the inbox.

Messages can move the guest journey or create the work behind it, with BrightOS keeping the result visible to the team.

01GUEST REQUEST
“Send me my check-in link.”→

Link sent

✓
02GUEST REQUEST
“Can I get more towels?”→

Housekeeping request created through Bright Concierge

✓
03GUEST REQUEST
“Send me my key.”→

Digital access delivered

✓
04GUEST REQUEST
“Can I book another night?”→

Pre-filled booking link can be sent

✓

The guest sees a conversation. BrightOS connects it to the work behind the hotel.

HOTEL CONTROL BUILT IN

Communicate at scale without losing control.

01SMS opt-outs are enforced
02Staff can take over an AI conversation
03AI-generated actions remain labelled
04Separate guest-facing and staff-facing policy sets
05Email can use a per-property sending domain
Guest AI languagesCurrent roadmap
EnglishAvailable now
SpanishAvailable now
Staff can take over conversations and AI-generated actions remain labelled.
THE NEXT STEP

Ready to bring every guest conversation together?

Give your team one place for guest communication while BrightOS handles more of the repeatable messaging around the stay.

Onboard Now