FOLIO & PAYMENTS

Keep the bill moving with the stay.

Charges, payments, deposits and stay changes remain connected to the reservation, so the hotel always knows what has been paid, what is still owed and what needs attention.

Available nowCore folio and payment functionality is live
BRIGHTOS / FOLIOProperty One LIVE
RESERVATIONGuest A · Room 20325–27 August · Direct · Confirmed
RUNNING BALANCE€ 192.00Taxes and fees included
Room · Suite25–27 August · 2 nights€ 160.00
Late checkoutAdd-on · 16:00€ 24.00
City tax2 nights · 1 guest€ 8.00
Payment method saved€ 192.00 due at check-in
ONE CLEAR BILL FOR THE STAY

Everything the guest owes, in one place.

BrightOS keeps the reservation, charges and payment context together, even when a booking needs more than one folio.

Guest A · Reservation #BR-20412 folios
ROOM & STAYEXTRAS
RUNNING BALANCE€ 192.00Paid € 0.00 · Due € 192.00
Room charges€ 160.00Add-ons€ 24.00Taxes and fees€ 8.00
Split folio availableGuest bill by link ↗
WHAT STAYS TOGETHER
One folio per reservationThe simple default for the stay.
Multiple foliosSplit a booking when the financial context needs it.
Charges, taxes, fees and add-onsItemised and easy to read.
PaymentsSee what is paid and what is still owed.
CHANGE THE STAY. THE BILL FOLLOWS.

The folio stays connected to what actually happens.

Staff can keep the financial record accurate while changing the reservation, without rebuilding the bill by hand.

01Stay dates change
02Room charges reprice night by night
03Taxes and fees update
04Running balance reflects the new stay
STAFF CAN ALSO
Post a chargeVoid itAdjust itComp itMove charge or payment between foliosRecord payment taken elsewhere

The reservation changes. The financial record follows.

TAKE PAYMENT WHERE THE GUEST IS

Booking.
Check-in.
Payment link.

Collect money in the flow that makes sense for the guest, then keep the payment attached to the reservation.

Card at bookingCard at check-inPayment by linkApple PayGoogle PaySaved card on reservation
Collect paymentGuest A · Room 203
AMOUNT DUE€ 192.00Reservation #BR-2041
CardApple PayGoogle PayPayment link
Saved card availableUse the reservation payment method againUSE
Secure payment context · No repeated entry when the saved card is authorised for reuse

Guests should not have to enter the same payment details again every time the hotel needs to collect money.

AUTHORISATIONS, DEPOSITS AND REFUNDS

More control over when money moves.

Keep payment timing visible and use the appropriate action for each stay.

AUTHORISE NOW, CAPTURE LATERReserve funds without taking the payment immediately.
RELEASE AN AUTHORISATIONRemove the hold without capturing it.
SECURITY DEPOSITSTake, waive or adjust the deposit and release it 24 hours after checkout.
REFUNDSProcess full or partial refunds.
PAYMENT EVENT09:42
!
Payment failedGuest A · Room 203
EXCEPTION
Payment failsAutomation triggersTicket opened
Ticket #184Source: payment eventTeam can act
PAYMENT PROBLEMS BECOME OPERATIONAL WORK

When a payment fails, it does not disappear.

BrightOS turns a financial exception into visible work, so the team can follow up instead of discovering the problem later.

Financial exception surfacedOperational context preserved in BrightOS.

Financial exceptions become visible operational exceptions.

A CLEAR VIEW FOR THE GUEST

The guest can see the bill without another login.

Share a direct bill link that opens a simple, itemised view of the stay on the guest’s phone.

  • No login
  • No app
  • Itemised charges
  • Add-ons shown separately
  • Taxes shown separately
Property OneGuest bill
GUEST A · ROOM 203Your stay25–27 August · 2 nights
Room charges € 160.00Late checkout € 24.00Taxes and fees € 8.00
TOTAL€ 192.00
PRODUCT STATUS / TRUST

Clear about what is live and what is coming.

Core Folio & Payments functionality is Available now. The complete BrightOS book/system of record without the underlying PMS remains In development.

Available nowAVAILABLE NOW
Folios and split foliosCharges · voids · adjustments · compsTaxes and feesExternal paymentsRunning balanceRoom-charge repricingCardsApple Pay / Google PayAuthorise / captureRefundsSaved cardsSecurity depositsPayment-failure triggersGuest bill by link
In developmentIN DEVELOPMENT

BrightOS as the complete book/system of record, with the underlying PMS removed from the financial workflow.

PlannedPLANNED

Scheduled follow-on payments · deposit schedules · lower processing fees through BrightOS’s own payment network.

THE NEXT STEP

Keep the stay and the money connected.

Bring folios, payments, deposits and financial exceptions into the same operating context as the reservation.