ENOnboard Now
THE BRIGHTOS PLATFORM

One platform for the work behind running and growing a hotel.

BrightOS connects hotel operations, the guest journey, staff workflows, payments, access, revenue tools and the hotel’s own booking channel — so more of the repeatable work can happen without someone constantly operating the software.

Onboard Now See how BrightOS works ↗
BrightOS operating view with Copilot attention and hotel context
BRIGHTOS / OPERATING VIEWAVAILABLE NOW
TODAYHotel operationsArrivals 08In-house guests 42Tasks 12Messages 05
Reservation calendarCopilot
Room ready → check-in handledDigital key released automatically
DONE
Guest request → task routedHousekeeping has the context
LIVE
ReservationsGuest journeyRules + actionsHuman oversight
ONE OPERATING MODEL

The software operates.
The team supervises.

A reservation arrives. A room becomes ready. A guest asks for help. A payment fails. BrightOS follows the hotel’s rules and performs the next digital action whenever it can — while the team stays in control and steps in where judgment or physical work is required.

EVENT→RULES→BRIGHTOS ACTS→RESULT→HUMAN EXCEPTION
REAL HOTEL EVENTS
  • Booking receivedReservation created and workflows triggered
  • Pre-check-in complete + room readyGuest checked in and key released
  • Guest requests towelsRequest understood and housekeeping work created
WHEN THE EXCEPTION MATTERS
  • Room movedNew access issued and previous access revoked
  • Payment failsAutomation trigger surfaces the issue
01 / RUN

Run the hotel by exception,
not constant attention.

Give the team one operating environment for reservations, rooms, tasks, housekeeping, payments and the work that needs attention — while BrightOS handles more of the routine actions automatically.

BrightOS

The hotel, live. One operating view.

Available now
  • Arrivals, departures, in-house guests and reservation calendar.
  • Live room status, guest profiles and search across the hotel.
  • Conversations, tickets, reservations and multi-property visibility.

Bright Copilot

The staff AI that can take action.

Available now
  • Works beside the calendar and understands the context staff are viewing.
  • Creates, assigns, escalates and closes tickets; updates room status and room blocks.
  • Looks up guests, rooms and reservations; can check guests in and out and issue staff keys.
Proactive autonomous action without a request remains Planned.

Automations

Set the rule once. BrightOS runs it from then on.

Available now
  • Reservation, arrival, checkout, cancellation, no-show and room-move triggers.
  • Pre-check-in, ID verification, add-on and payment-failure events.
  • Current actions: send a message or open a ticket.

Housekeeping & Engineering

Bring the work to people on their feet.

Available now
  • Automatic tickets from dirty rooms, arrivals and stayovers.
  • Inspections, room assignments, schedules and occupied / vacant visibility.
  • Room blocks, out-of-service rooms and status history from text-based workflows.

Folio & Payments

Keep charges, payments and the stay connected.

Available now
  • Folios, charges, voids, adjustments, comps, taxes, fees and running balances.
  • Card payments, Apple Pay, Google Pay, authorisation, capture, refunds and deposits.
  • Payment-failure triggers and guest-facing itemised bills by link.
Full BrightOS system of record without an underlying PMS — In development.

Bright Blueprints

Ask for the report you need.

Beta
  • Describe a report in plain language and assemble it from hotel data.
  • Reservations, rooms, tickets, guest tags and add-on data with AI-written summaries.
  • Reusable reports and CSV export.
Standard finance and revenue reporting — In development. Action-taking Blueprints — Planned.
BrightOS reservation with guest requests and VIP context
BrightOS rooms, room types and floors
Explore Run ↗
02 / WELCOME & SERVE

A guest journey that
moves itself forward.

From booking to room access and checkout, BrightOS connects the guest-facing journey so guests can complete routine steps themselves while the hotel remains available whenever help is needed.

BOOK→VERIFY→CHECK IN→ACCESS→SERVE→CHECK OUT

Bright Booking

The hotel’s own booking engine.

Available now
  • Mobile and desktop booking, room photography, all-in pricing and promo codes.
  • Multi-room booking, guest assignment, add-ons, special requests and payment wallets.
  • Rate plans, restrictions, daily rates, Google Hotels and pre-filled booking links.
Full rate and inventory ownership without another PMS — In development.

Bright Check-In

The whole arrival from the guest’s phone.

Available now
  • Guest details, arrival time, government ID and selfie verification.
  • Terms, privacy, deposit authorisation, add-on sales and room-readiness logic.
  • Automatic check-in and checkout when conditions are met, with staff override.
No plastic. No queue. No unnecessary desk step.

Bright Access

Digital room access that follows the stay.

Available now
  • Guest keys in Apple Wallet and Google Wallet with common-area permissions.
  • Automatic extension, room-move updates, revoke / reissue and individual guest keys.
  • Staff masterkeys, vendor access, remote unlock, logs and device monitoring.

Bright Concierge

A guest asks. BrightOS handles what happens next.

Available now
  • SMS, WhatsApp and email answers from hotel policies.
  • Check-in links, keys, booking links, add-ons, housekeeping requests and live quotes.
  • Human approval, takeover, auditability and policy-based handoff.
Voice guest channel — Planned.

Add-ons & Ancillary Revenue

Sell the right extras throughout the stay.

Available now
  • Offers in booking, check-in, payment links and guest conversations.
  • Early arrival, late checkout, parking, pets and hotel-configured extras.
  • Purchases post automatically to the folio.
BrightOS digital check-in with identity and deposit steps
Guest texting the hotel agent
Explore Welcome & Serve ↗
03 / OPTIMIZE & GROW

Use the same platform to improve
what every room earns.

BrightOS connects live hotel operations with rates, availability, distribution and the hotel’s own booking channel — bringing the cost side and revenue side of the business closer together.

Room revenue

Make rates and availability easier to act on.

AVAILABLE NOW
  • Rate plans, restrictions, daily rates, revenue calendar and live rate / availability data.
IN DEVELOPMENT / PLANNED
  • Expanded standard revenue reporting, including occupancy and rate performance.

Distribution

Keep the hotel’s channels connected.

AVAILABLE NOW
  • Bright Booking and Google Hotels feed.
IN DEVELOPMENT / PLANNED
  • Direct OTA connections, rate and availability pushing, and channel booking pullback through BrightOS Channel Manager.

Direct-booking growth

Build the hotel’s own demand channel.

AVAILABLE NOW
  • Bright Booking provides the hotel’s own booking channel.
IN DEVELOPMENT / PLANNED
  • Automated paid marketing measured against direct bookings — Planned.
BrightOS performance dashboard with occupancy, ADR and RevPAR
BrightOS rate grid and derived rate plans
Bright Booking branded direct booking engine
Explore Optimize & Grow ↗
ONE HOTEL. SHARED DATA, RULES AND CONTROL.

One hotel.
One operating context.

Reservations, guests, rooms, access, payments, policies, tickets and communication share the same operating context, so BrightOS can understand what happened and perform the appropriate next action.

HOTEL DATAGuests · reservations · rooms · rates · payments
RULESPolicies · permissions · readiness · escalation
ACTIONSMessages · check-in · keys · tickets · room updates
PEOPLERoles · approvals · exceptions · physical work
AUDITEvery action remains visible and attributable
CONTROL WITHOUT CONSTANT OPERATION

Automation without
losing control.

The hotel defines how it should work. BrightOS applies those rules consistently.

01

Nine staff roles and role-based permissions

02

Department users and multi-property login

03

Full audit trail and API keys

04

Separate guest and staff AI policy sets

05

Rooms, room types, common areas and property configuration

06

Rate plans, restrictions, taxes, fees and cancellation policies

07

Templates, arrival rules and add-on catalogue

08

Housekeeping rules, access settings and branded guest experiences

CONNECTED BY DESIGN

Connect BrightOS to the systems
hotels already rely on.

Bring PMS, access, payment, guest communication, identity and booking tools around one operating model.

AVAILABLE NOW
Cloudbeds — two-way PMS syncSmart locks through the access provider layerStripe · Twilio · SendGrid · PersonaApple Wallet · Google Wallet · Google HotelsBrowser push notifications
BETA
Oracle Opera — proven at booking level
IN DEVELOPMENT
Direct OTA Channel ManagerCompatibility layer for additional PMS platformsBrightOS running with no underlying PMS
Explore integrations ↗
THE PLATFORM MAP

One platform.
Three jobs for the hotel.

Start with the operating outcome, then go deeper into the products and capabilities that make it possible.

RUN
Bright WorkspaceAvailable now
Bright CopilotAvailable now
AutomationsAvailable now
Housekeeping & EngineeringAvailable now
Folio & PaymentsAvailable now
Bright BlueprintsBeta
WELCOME & SERVE
Bright BookingAvailable now
Bright Check-InAvailable now
Bright AccessAvailable now
Bright ConciergeAvailable now
Add-ons & Ancillary RevenueAvailable now
OPTIMIZE & GROW
Rates & restrictionsAvailable now
Revenue calendarAvailable now
Google HotelsAvailable now
Channel ManagerIn development
Expanded revenue reportingIn development
Automated paid marketingPlanned
THE PLATFORM IN ACTION

Connected products.
Fewer manual handoffs.

The team sees the result. It only intervenes when something needs a person.

01Guest completes pre-check-in
↓
02Room becomes ready
↓
03BrightOS checks the guest in
↓
04Digital access is released
↓
05Guest receives their key
↓
06Workspace updates automatically
See BrightOS in action ↗
THE BUSINESS OUTCOME

Automation is the mechanism.
Better hotel economics are the result.

BrightOS reduces repetitive work while helping hotels improve the guest journey, room revenue and direct-booking performance.

01Lower manual workload
02Stronger room revenue
03More profitable direct bookings
04More scalable teams
05More human attention where it matters
THE NEXT STEP

Ready for one platform to do more of the work?

Bring hotel operations, the guest journey and commercial workflows into one connected operating model.

Onboard Now