01GUEST MESSAGE
“Can you send me my key?”→Bright Concierge sends the guest’s digital key.
✓BRIGHT CONCIERGEA guest asks.
A guest asks.
BrightOS handles what happens next.
Bright Concierge is the guest-facing AI inside BrightOS. It answers from your hotel’s own policies and can take real action — from sending a key or check-in link to creating a housekeeping request or selling an add-on.
Available nowLive across SMS · WhatsApp · Email
BRIGHTOS / CONCIERGEProperty One LIVE
A
Guest AWhatsApp · Room 203
09:42OPERATIONAL RESULTAdd-on payment flow createdGuest context · Reservation #BR-2041✓
AI THAT ACTS, NOT JUST ANSWERS
The conversation is only the beginning.
Guest asks → BrightOS understands → BrightOS acts.
02GUEST MESSAGE
“Can I get more towels?”→A housekeeping request is created.
✓03GUEST MESSAGE
“Do you have a room tonight?”→Live rates and availability are checked.
✓04GUEST MESSAGE
“Can I add late checkout?”→The relevant add-on payment link is sent.
✓Guest asks → BrightOS understands → BrightOS acts.
ANSWERS BASED ON YOUR HOTEL’S RULESYour policies.
Your policies.
Your answers.
Bright Concierge does not invent how the hotel should operate. It answers from the policy library defined by the property.
Set the rules. BrightOS does the work.POLICY LIBRARYProperty One · Active
01PoliciesEDIT
02Guest rules✓
03Exceptions✓
04What the AI can decide✓
05When a person must take over✓
KNOW WHEN TO HAND OFFAutomated when it can be.
Automated when it can be.
Human when it should be.
Bright Concierge can hand the conversation to staff whenever confidence, policy or judgment calls for a person.
01Confidence is low→
02Hotel policy requires a person→
03Judgment is needed→
04Staff choose to take over→
Human handoffStaff takeover available
!
BRIGHT CONCIERGEStaff review requestedGuest asks for an exception outside hotel policy.
TAKE OVERAutomation should remove repetitive communication — not human judgment.
ONE GUEST CONVERSATION ACROSS CHANNELS
Guests use the channel they prefer.
BrightOS keeps the guest context together and can choose the channel based on how the guest last contacted the hotel.
SMSAvailable now
WhatsAppAvailable now
EmailAvailable now
VoicePlanned
Guest AConversation context stays together
SMSWhatsAppEmail
GUEST · SMS
Could you send my check-in link?
AI · BRIGHT CONCIERGE
Of course. Your secure check-in link is on its way.
STAFF · M. LEE
Guest has completed verification.
New messageDraft · In-house guests
RECIPIENTSIn-house guests · 24Filtered by: arrival today
MESSAGE
Welcome to Property One. Need anything during your stay?
Guest nameRoomDigital key
MORE THAN REACTIVE MESSAGING
Communicate with the right guests at the right time.
Send useful, hotel-configured messages to filtered guests with reusable templates, live stay details and control before anything goes out.
01Message blasts to filtered in-house guests02Multiple channels03Scheduled messages04Pause messages05Cancel or edit before sending06Reusable templates07Images and live guest details
CONCIERGE CONNECTS TO THE REST OF THE HOTEL
A guest request can become real hotel work.
The guest sees one conversation. The hotel gets connected action.
Guest asks for towels→Bright Concierge understands→Housekeeping request created→Bright Workspace shows the work→Team completes the physical task
↗Bright Check-InSend the check-in link
⌁Bright AccessSend the digital key
□Bright BookingSend a pre-filled booking link
+Add-onsSend a payment link
✓HousekeepingCreate guest-request work
⌕ReservationsQuote live price and availability
CONTROL AND PRIVACY
Guest AI with hotel control built in.
01Separate guest-facing and staff-facing policy sets
02Room number stays hidden until genuine check-in
03SMS opt-out is enforced
04AI actions remain identifiable
05Staff can approve or take over conversations
Guest and staff communication languagesCurrent support
EnglishAvailable now
SpanishAvailable now
THE NEXT STEP
Ready to let BrightOS handle more guest requests?
Give guests faster answers while turning routine conversations into real hotel actions.